Terms of Service

Welcome to Vectolift. By accessing our website, platform, or using our AI-powered receptionist services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you" or "Customer") and Vectolift ("we", "us", or "our"), concerning your access to and use of the vectolift.com website as well as any other media form, media channel, mobile website, or voice processing service related, linked, or otherwise connected thereto.

2. Description of Services

Vectolift operates a cloud-based conversational artificial intelligence receptionist service designed to answer inbound telephone calls, transact or route requests, qualify prospects, schedule calendar events, and synchronize data with external systems. We grant you a non-exclusive, non-transferable, revocable license to access and use our service in accordance with these Terms.

Our AI agent process integrates with multiple third-party platforms and service providers, including telephony infrastructure, voice synthesis engines, language model providers, cloud computing services, and CRM/scheduling platforms. These integrations are essential to delivering our service and are governed by separate data processing agreements with each provider.

3. User Obligations and Compliance

You agree to use the services only for lawful purposes. You are solely responsible for compliance with all laws and regulations governing the monitoring, recording, interception, and storage of conversations in your jurisdiction. You represent that callers have been sufficiently notified that calls are recorded and processed for service optimisation.

4. AI-Generated Content Disclaimer

Our voice receptionist relies on advanced machine learning algorithms. While we strive for extreme accuracy and natural dialogue flow, we cannot guarantee that the AI assistant will never commit errors, misunderstand call intents, or convey incorrect details. You acknowledge that AI output is provided on an "as-is" basis and Vectolift is not liable for any discrepancies, transcription glitches, or incorrect CRM logs created by the AI.

5. Intellectual Property Rights

Unless otherwise indicated, the Site and Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics, are our proprietary property and are protected by copyright and trademark laws, foreign jurisdictions, and international conventions.

6. Limitation of Liability

To the maximum extent permitted by law, in no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site or services.

7. Consumer Law Compliance

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right or remedy, under applicable Competition and Consumer Acts (including consumer law regulations) which cannot be excluded, restricted or modified.

8. Governing Law

These Terms shall be governed by and defined following the applicable laws. Vectolift and yourself irrevocably consent that the competent courts shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

9. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: team@vectolift.com.